Refund policy

VENUS THE VAMPIRE
RETURN & REFUND POLICY

MADE-TO-ORDER PRODUCTS

All merchandise sold through Venus The Vampire is made to order. Each item is produced specifically for you after your purchase.

Because our products are made to order, we generally do not accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We want you to be happy with your purchase.

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of receiving your merchandise.

Include your order number, a description of the issue, and clear photographs showing the problem.

We will review your request and arrange an appropriate replacement or refund when applicable.

INCORRECT SIZES

Please review the sizing information provided on each product page before ordering.

Because our merchandise is produced individually, we generally cannot offer exchanges for incorrectly selected sizes.

CANCELLATIONS

Orders enter production shortly after purchase. Cancellation requests can only be accommodated if production has not yet begun.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

YOUR CONSUMER RIGHTS

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

CONTACT US

For questions about your order, returns, or refunds, please contact Venus The Vampire at venuscustomerservice@outlook.com